January 31, 2011

Screaming Self Entitlement


Today we went in to see the orthopedic surgeon about my eldest's wrist. The concern is not so much the lack of mobility, as it is getting better... slowly... but the pain. There is pain... still... five months later.

Last we left off, last time we sat in the waiting room, I got to hear all the gorey stories from the laborers sitting around the room about hedging off fingers and chopping off arms with a chainsaw, all of which had been put back on by our extraordinarily skilled doctor, and all parts appeared to be fully functional.

I, personally, find this amazing.

We never wait for less than an hour in the waiting room, we never wait for less than 15 minutes in the back, and guess what? I don't... care.

1) He's fantastic.

2) He spends time with every patient.

3) He cares and is compassionate.

4) He's fantastic and his peers think so too.

5) I bring a book and read. Seriously. What's the rush?

And last...

6) When we were an emergency, which was twice, he saw us immediately, squished people around for us, and I know we increased the wait of others. I'll gladly sit there and read as he sees people who need to be seen more urgently.

For those of us who know this doc, we bring a book and a smile and wait. It truly doesn't bug us. For those that complain, we look at them stoically, biting our tongues and wanting to say, "You can leave. Nobody is making you stay."

That's how much I like this guy.

Today the final outcome was we need to go see a 2nd opinion up at Shands, the hospital affiliated with UF. I call tomorrow to get that squared away.

We saw it coming. We're cool. The thought of plates, pins, etc... the fact there is probably a ligament that's torn and not healed, scoping of the wrist, playing with all sorts of stuff in there... not doing anything for us.

But we have no control. We're hanging on to this crazy ride and seeing where it takes us.

But what this post really is about is... self entitlement.

There my son and I sat, he texting his buddies about this weekend's plans (there is a girl involved! Gah!) and my reading, when in walked a skinny, swaggering gang banger, complete with pants cupping his ass, instead of actually being ON them, cell phone hanging around his neck and a gold tooth or two.

He was hollering to the women in the back and in his finest ghetto 'tude, he yelled, "What you mean I gotta wait? You see all dese people in here? They all be ahead of me! It'll take forever! I'm not waiting for all dese people..."

She said something polite, "I'm sorry sir, but that's where we are..."

He stormed out and then stormed back in, trying to talk over someone standing at the desk and signing in.

"I'm just going to go over to the hospital and let THEM check me out."

She said, "Sir, they aren't going to do that for you..."

And he got loud and nasty and she explained that our doc was only in this office with that appointment today and he yelled, 'WHAT KIND 'O DOCTOR ONLY SEES PATIENTS ONE DAY A WEEK?!" to which she explained his other offices, their hours, etc, etc, etc.

At that point, he turned on his heel, slammed the door open and yelled, "SH!T! F*CK!"

To which I said loud enough for EVERY person in that room to hear, 'His Mama must be so proud..." My son laughed. There were some snickers.

We got back in the exam room and I said to the doc and his asst (another real peach of a person, LOVE HER!), "Wow, saw your gang banger today.... lucky you. You should hear his language..."

Doc: Oh yeah? You should have heard his message on our machine...

Asst: You know how he was so angry? He was FORTY.FIVE.MINUTES late for his appointment and wanted to be seen immediately.

Me: Wow. Talk about a sense of entitlement.

Doc: Better yet, I did his case for free...

Me: Oh, please, that was a given. I knew when he walked in he was a pro bono case....

Doc: Amazing.

Me: Oh he is just going to LOVE socialized medicine. I wish I could be a fly on the wall when he's introduced to that one. His vast self entitlement...

Then I told them that hatchet man was in the waiting room too. Hatchet man is what I call the poor man that cut is arm off with the chainsaw. (I thought it was a hatchet at first, my son corrected me. Too late, the name stuck.) They both perked up. "He's here today?! We didn't see him on the list!"

You could see they were genuinely happy at the thought of seeing this next patient. I smiled and said, "yeah, he looks like he has good mobility. And... he seems like the SWEETEST man... good vibes."

They both smiled and his assistant said, "Yeah, he is a really good guy..."

Chances are hatchet man was also a pro bono case, but he could have been workman's comp. But here's the difference... hatchet man was working hard for a living during his accident. He is appreciative because he works so hard for all he has. It makes you want to do more.

Gang banger potty mouth man... he gets it all for free, including his visit to the hospital ER, his surgery, his care... free to him, but on the backs of the tax payer.

And he DEMANDS more. Truly disheartening. Absolutely... disheartening...

There truly is no justice...

Posted by Boudicca at January 31, 2011 10:06 PM

and it just keeps getting worse.... That's why I carry a conceiled weapon these days, thugs are everywhere...

Posted by: P'cola Titan at February 1, 2011 09:36 PM

Somewhere in my archives I have a post about a gang~banger~pants~falling~down guy.

He was moving out of our building and was carrying a box out to his truck. His pants were already wayyy too low, but they were sliding down more as he walked.

He actually asked ME if I would pull his pants up because his hands were full! Um nooooo!

By the time he got out to his truck, his pants were around his ankles. Ahahahahah!!!!

Yeah, I bet his momma sure was proud!

Posted by: DogsDontPurr at February 2, 2011 12:05 AM

That attitude is exactly why Detroit has fallen down the hole and will never get out.

The state has taken over the board of education because it's so bad but they refuse to listen, insisting they know whats better for Detroit students.

The new mayor is fighting city workers over cutting pension and wages yet they threaten walk-outs if a dime is cut. Detroit is on the verge of bankruptcy yet they refuse to cut wages to save themselves. The suburbs are going to laugh their asses off when Detroit goes feet up and all union contracts are gone.

It's the welfare mentality, everyone owns you something because your poor and their "rich".

Posted by: Quality Weenie at February 2, 2011 11:38 AM

I agree on the entitlement stuff. A customer at our store was being a jerk, but said it was OK because of all the money she spends there. Nope. It's never OK to be a jerk. And I strongly suspect she paid with food stamps, so it's MY money she's spending, not hers.

On the appointment, if you're late, they shouldn't see you at all and reschedule you. Your being late shouldn't force the doctors and other patients to make up for it. BUT I disagree that waiting for an hour is OK. If it becomes a habit, I find a new MD. Maybe the thug figured that the MD is always an hour late, so by being only 45 minutes late, he was really early! I suspect MD staffs overbook to make up for late cancelations and keep the MD busy. I think they should UNDERbook to allow for emergencies as you describe.

Posted by: George P at February 2, 2011 11:49 AM

George, Its not a normal doc's office. When you're dealing with what he's dealing with, there will be a wait. First, everyone MUST be seen. It's not the flu or some virus, bones have to be checked. Second, there is dismemberment involved a lot in his practice. That's all going to take time. Plus, those types of injuries have to be seen every week. So with a big practice FULL of people who MUST be seen every week, plus emergencies, it makes for a long day for him and long waits for everyone else. He never gets home before 8PM, I venture to say...

Posted by: Bou at February 2, 2011 09:50 PM

I work for a shrink now, guess how many "free patients" we see a day? Guess how many are always late...guess how often people freak...that scenario plays out about every 10 minute in my day...it is awful

Posted by: AWTM at February 3, 2011 12:19 AM

Back when my D3 was on chemo if we had anything medically related on a day - just a blood check or x ray even, I simply expected it to take all day and planned accordingly. When the doc is seeing serious illness or serious injuries he is going to always have to make room for emergencies and just like you say, Bou, all of his/her patients will at some time or another be that emergency so patience is necessary form his patients....

Even today, some 15 years later, her annual check-up day is planned around an expectation that it will be an all day affair. And we celebrate it.

So happy your boy has that sort of doc on his team.

I've gotta remember that "mama must be proud" comment - it is bound to come in handy.

Posted by: patti at February 3, 2011 10:05 AM

When I was in rehab at Shepherd Center there were a few Medicaid patients. They were the worst. They slept late. They missed PT sessions. One morning we refused to do PT until they got one of these people out of bed to join us. It pissed me off because it was my insurance that subsidized these worthless people. I was there two months. That's all my insurance paid. Some of these folks were there when I got there and there when I left and their injuries were not worse than mine. Really pissed me off.

Posted by: Denny at February 4, 2011 02:58 PM

When I was in law school (I went at night), I participated in the pro bono legal services clinic. I was working a full time job at the time and playing in the band on weekends -- studying just about every other waking hour. I would schedule appointments with the pro bono clients in the evenings when I wasn't in class.

Each case required preparation, often taking a good deal of time. I cannot tell you how often I sat around waiting for the "client" to show up, and, as often as not, they didn't, or they were horribly late, offering no excuse.

What I though would be an uplifting experience was anything but. I said then, and I say now, each of them should have been charged something for each appointment.

I was always taught that there is no such thing as a "free lunch." Obviously, that was wrong.

Stories like yours positively sicken me.

Posted by: Jim - PRS at February 4, 2011 06:09 PM